Tashkent, Uzbekistan (UzDaily.com) -- Government resolution approved the Administrative Regulations for the provision of public services with on-site visits.

According to the Regulation, public services are provided by contacting the Contact Center of the Ministry of Justice (“Call Center”) or its official website.

Questionnaires through the "Call-center" are accepted during business hours from 09:00 to 18:00.

You can apply at any time of the day through the official website.

The time for the provision of public services is established within the working hours of the Public Service Centers (authorized body).

The responsible employee of the Call Center fills out the questionnaire on behalf of the applicant and, after confirming the information in the questionnaire, sends the payment invoice to the applicant.

After that, the responsible officer contacts the applicant by phone, travels to the place indicated in the questionnaire, and using special technical devices (fingerprint installed on a tablet or computer, printer, etc.) provides a public service or sends an application for a public service (within the time specified in the questionnaire).

For the provision of public services on site or for applying for public services, a one-time fee is charged in the amount of 50 percent of the basic estimated value - in the city of Tashkent, 40 percent of the basic estimated value - in regional centers, 30 percent of the basic estimated value - in district (city) centers.

For elderly people in need of assistance, persons with disabilities of independent movement due to health reasons and disabled people of groups I and II, payment for the provision of public services is not charged.

This Regulation does not apply to:

issuance of national driving licenses;

registration of an identification ID card of a citizen of Uzbekistan, a foreign citizen and a stateless person permanently residing in Uzbekistan, as well as a biometric passport for traveling abroad;

provision of public services for the issuance of a personal identification number of an individual.

The provision of public services with on-site visits will be carried out from 1 October 2023.