In 2021, the rights of 6.8 million consumers were violated, and the amount of damage exceeds 150 billion soums
26/01/2022 22:57
In 2021, the rights of 6.8 million consumers were violated, and the amount of damage exceeds 150 billion soums
26/01/2022 22:57
Tashkent, Uzbekistan (UzDaily.com) -- The Consumer Protection Agency under the Antimonopoly Committee of the Republic of Uzbekistan summed up the results of consumer protection in 2021.
Agency employees provided assistance with the resolution of consumer issues to 26,249 citizens (in 2020 - 21 thousand requests) and achieved a positive result in 84% of cases.
As a result of studying the received applications, the consumer rights and interests of more than 6 million 800 thousand citizens of the republic were restored (for comparison: in 2020, 4 million consumers).
The analysis shows that more than half of consumer problems, namely 51.5 percent of complaints, are related to utilities, construction and transport services, 23.4 percent - to trade, 14.8 percent - to problems in the field of mobile communications and the Internet, banking, financial and social services and 10.2 percent with advertising and other issues.
As a result, over the past year, the amount of damage caused to consumers amounted to more than 150 billion soums (in 2020 - 54.7 billion soums). During the resolution of appeals, recalculation was made in favor of consumers in the amount of 106.9 billion soums, which is 71 percent of a certain amount. Violators of the rights of citizens paid 13.7 million sums of fine.
In the sphere of trade to consumers, funds were recalculated in the amount of 2.7 billion soums. Thanks to the assistance of the Agency, 384 consumers exchanged or replaced various goods for a total of 2.8 billion soums (cars, motor vehicles, household appliances, building materials, clothes, shoes and other consumer goods).
In order to systematically and promptly address the problems of the population existing in the communal sector, each service organization organized a reception of consumers on the ground. Based on the approved schedules, from August 2021, citizens are being received at regional electricity and gas supply enterprises, as well as on issues of household waste disposal.
In particular, from 16 August to 28 December, 3960 consumer appeals were considered on the spot, 59.7% of consumer problems were resolved on the spot, the rest were given appropriate legal explanations and accepted for detailed study. This kind of practice contributes to the prompt solution of the pressing problems of the population in the field of public utilities.
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