Interactive Voice Response (IVR) system Beeline call center from January to November 2009 processed over 62 million calls. About 16 million of them were processed by the Customer Service Center in the period, which is 7% more compared the same period of 2008.

So, the IVR system fully processed over 75% of subscribers’ calls, which shows simplification and plainness of voice service, the operator said.

Beeline said the most popular calls were on tariff plans “Protiye Veshi Bonus”, “Hit” and services “Doveritelniy platej” and “Svoya Melodiya”.

Head of Customer Service Center of Unitel Oksana Modelova said: “Such high growth of figures shows not only activity of the company and serious interest of customers to new proposals. Over 350 operators of our center are ready to help customers on issues related to communication and Internet. So, Unitel and Buzton subscribers can be sure that they can receive Beeline support in any time.”