The state of work with public appeals has been analyzed
Tashkent, Uzbekistan (UzDaily.com) -- Under the chairmanship of President Shavkat Mirziyoyev, a video conference was held on 23 July on measures to organize a new system for working with public appeals.
The head of our state, Shavkat Mirziyoyev, assuming the office of President of the Republic of Uzbekistan, noted that the main rule for leaders at all levels should be the principle "Not the people should serve the state bodies, but the state bodies should serve the people."
This principle has been identified as a priority area of government policy. Shortly thereafter, on 28 December 2016, a presidential decree was adopted on handling applications from individuals and legal entities. The People’s Receptions and the Virtual Reception of the President of the Republic of Uzbekistan created in accordance with this document have formed a system of interaction between state bodies and citizens.
The well-established practice of conducting open dialogues and on-site receptions by leaders of all levels instilled in people hope and confidence in the possibility of solving problems. State bodies "went down" and began to work based on the needs and demands of the population.
An analysis of topical issues raised in appeals to the People’s Receptions and during field receptions gave a start to many reforms. Four years ago, an average of 100 thousand applications were received monthly on the issues of currency conversion, registration, issuance of pensions and benefits in cash. Thanks to the systematic work to eliminate problems in these areas, applications on these topics have completely stopped.
Also, simplification of the procedure for obtaining Uzbek citizenship has become a solution to problems for about 100 thousand families.
As a result of efforts to strengthen fairness and transparency in the judiciary and investigative bodies, 250,000 complaints that have not been resolved for years have been resolved.
The meeting discussed the current state of work with appeals from the population in the context of ministries and regions.
The head of state emphasized the need to solve, first of all, systemic problems that become the reason for citizens’ appeal directly in makhallas.
For this, the khokims of regions, districts and cities will allocate two days a week to receive citizens, and a daily reception will be established in khokimiyats.
- The office of the khokim will become a “people’s reception room”. Each leader should have a strategy on how to consider appeals, what to pay attention to, the President said.
Virtual receptions and personal pages of khokims in social networks will be created for round-the-clock reception of applications from the population.
It was noted that in the first six months of this year, the People’s reception offices received 100 thousand applications on employment and entrepreneurship. They can be completely solved by the khokimiyats themselves.
For example, the Mahallabay Work Center in Pastdargom district conducted a study of 117 mahallas and identified 4,000 unemployed. More than 3 thousand people have been provided with employment due to training in professions and entrepreneurship, assistance in the preparation of business projects, obtaining loans and subsidies. As a result, today the employment rate in the district is 85 percent.
Or, in the Andijan region, through the involvement of leading entrepreneurs, the employment of members of 30 thousand households has been ensured.
The importance of introducing similar initiatives in other regions was pointed out.
It was emphasized that most of the applications are received on the issues of electricity and gas supply, employment, housing, land, medical services and public education. Measures for their solution have been determined.
As an example, they noted the possibility of introducing, instead of the procedure for issuing orders - it concerns almost half of the requests in the medical field - an open and transparent system, which will reduce the number of complaints by 10 thousand.
At the meeting, it was determined that the activities of ministries and departments, khokimiyats in the field to consider appeals will be controlled by the People’s receptions.
From now on, a unified electronic database of all applications will be maintained, the People’s Receptions will conduct an open rating of the work of state bodies in this direction on a quarterly basis. A single online platform for all ministries and departments, khokimiyats will be created for registering, reviewing and monitoring the results of appeals. The results of the monitoring will be provided monthly to the Senate and the Government, which will conduct a critical discussion.
In addition, in the Senate, on a quarterly basis, and in local councils - on a monthly basis, the report of the heads of ministries, departments and regions will be heard on the status of resolving issues raised in the appeals of the population.
On the issues discussed at the meeting, the responsible persons reported on the upcoming measures to organize a new system of work with appeals from the population.